Responsible Gaming
Gaming Should Be Entertainment
At Equitable Queens, we're committed to promoting responsible gaming practices. Online casino gaming should be viewed as entertainment only, not as a way to earn money or solve financial problems. Please gamble within your means and only with money you can afford to lose.
Age Verification
You must be at least 18 years of age (or the legal age of majority in your province) to participate in online casino gaming in Canada. We take age verification seriously and reserve the right to request proof of age at any time.
Parents and Guardians: Please be aware of your children's online activities and consider using parental control software to restrict access to gambling websites.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone you know, please seek help immediately:
- Chasing losses by continuing to gamble to recover money lost
- Gambling with money needed for essentials (rent, bills, food)
- Hiding gambling activities or lying about the amount of time or money spent
- Feeling anxious, irritable, or guilty when not gambling
- Needing to gamble with increasing amounts of money for the same level of excitement
- Failed attempts to reduce or control gambling
- Neglecting work, school, family, or personal relationships due to gambling
- Borrowing money or going into debt to finance gambling
- Using gambling as a way to escape problems or negative emotions
- Experiencing physical symptoms like insomnia or headaches related to gambling stress
Self-Help Tools & Features
Equitable Queens and our partner casinos offer tools to help you maintain control of your gaming:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit
- Loss Limits: Set limits on the amount you're willing to lose over a specific period
- Session Time Limits: Receive automatic reminders after a set gaming session duration
- Reality Checks: Pop-up notifications displaying your time spent and money wagered
- Account Cooling-Off Period: Temporarily suspend your account for a set period (days to weeks)
- Self-Exclusion: Permanently close your account and be added to self-exclusion registries
Contact your casino's customer support team to activate any of these responsible gaming features.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. These organizations provide free, confidential support:
Canada
- Responsible Gambling Council - www.responsiblegambling.org
- Gamblers Anonymous Canada - Support groups and resources across Canada
- Problem Gambling Institute of Ontario - For Ontario residents
International Resources
- UK - GamCare - www.gamcare.org.uk
- UK - GamStop - www.gamstop.co.uk
- Australia - Gambling Help Online - www.gamblinghelponline.org.au
- USA - National Council on Problem Gambling - www.ncpgambling.org
You can also reach out to your provincial health ministry or local mental health services for additional support and counseling options.
Take Action Today
If you're experiencing signs of problem gambling, please seek help immediately. There is no shame in reaching out—help is available and recovery is possible.
Don't let gambling control your life. Contact one of the organizations above or speak with a counselor today.